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Help and Customer Care

Our Products

DESIGN

Our packaging is designed on an old walnut farm in Australia’s beautiful Yarra Valley, by our small but passionate team. We take inspiration from our amazing natural surroundings, as well as collaborations with local artists and clients. We continuously strive to improve our products for beautiful packaging at a reasonable price that is fit for purpose. So much of the new product experience resides in the packaging ‘reveal’ and we are inspired daily by the surprise and delight that beautiful packaging can bring to its recipient.


MANUFACTURING & SUSTAINABILITY

Our products are manufactured using more than 80% post consumer waste (recycled) content. We only manufacture in FSC accredited (sustainably sourced) offshore factories who are proven ethical employers (no sweatshops)! Our manufacturing teams are genuinely our long term friends.

PRICING

Are your prices trade prices?
Yes they are – we sell our gift boxes in minimum quantities:
Large hamper boxes – cartons of 10 units
Medium hamper boxes – cartons of 10 units
Wine boxes – cartons of 10 units
A4 document boxes – cartons of 10 units
A4 portfolio boxes – cartons of 10 units
A5 Boxes – cartons of 20 units
Gift Card Boxes – cartons of 20 units
Shipping carton packs – cartons of 10 units

Does the price include GST?
Yes. The 10% GST component of your purchase is automatically incorporated into your shopping cart total at checkout.

Do you offer discounts on higher volumes?
For large orders, we offer the following volume discounts:
100+ units 5% off
250+ units 7.5% off
500+ units 10% off
1000+ units 12.5% off

Discounts only apply to product value, not branding costs or freight costs.
For orders greater than 1000 units, we encourage you to discuss a bespoke order with us.

Does the price include delivery?
No. Delivery to your destination is an extra cost and is calculated by postcode from our warehouse in the Yarra Valley, Victoria. Use our handy freight calculator to estimate your shipping costs. Delivery times vary depending on your location around Australia. If you need your stock urgently, please contact us to discuss.


CUSTOM BRANDING

We offer a consultation and design service to supply die cut adhesive vinyl branding for your gift boxes (minimum order 20 units). There are additional fees for this, based on size, colours and quantity. Contact us to discuss the many options and different costs available. Please note, as we are trademarked, all our boxes also feature a very small 'The Box Office' logo on the base. Alternatively, consider contacting us to discuss a bespoke order with the MOQ of 2000 units.


BESPOKE PACKAGING

I need something specific, can I order a custom designed gift box?
Absolutely! We are packaging designers and custom design solutions are our specialty and passion. Please be aware that custom designed orders have a MOQ of 2000 units. Please contact us to discuss a custom designed packaging solution for your business.