SHIPPING & RETURNS POLICY

 

We know you’re going to love your gift boxes from The Box Office, but just in case something is not what you expected, here’s what you can do:

1. Shipping 

Shipping Times
Shipping and despatch times on our website are indicative only. We will make every effort to despatch your order in a timely manner, delivery times are indicative only and we are not liable for shipments which do not arrive at the expected time. To avoid delays in transit, we suggest you provide an attended business address such as a work address where someone you trust will be available to receive the order during normal business hours.

Loss and Damage
(a) Goods in Transit - All our risk for loss of goods or damage in transit ends at the time we provide the goods to the courier, or they otherwise leave our possession.
(b) Transit Goods Insurance - Insurance is available for your goods, and must be specified when you are ordering. Insurance is charged on a per consignment basis to cover the value of goods.

 

2. If you wish to return your items

We do not accept returns due to change of mind. If you believe you have been supplied faulty stock or your delivery is not the item you ordered, you must notify us by email within 7 days from the day you receive your purchase, citing the reason you wish to return your items. We can then let you know if we will accept a return and on what conditions, if any.

3. If you have received the wrong item(s)

Please note, we do not refund postage costs and you are responsible for all shipping and handling charges associated with any returns. 

To be eligible for a refund or exchange, the goods must be in new condition, with no damage, soiling or missing stock from the cartons. 

When we receive your returned item(s) and we deem them to be in the same condition as the items we sent to you, we will contact you to process a refund or exchange, at our discretion. 

In the event that we are unable to contact you to finalise a return transaction or your return is outside the Policy period, The Box Office reserves the right to return to you, the items that you have sent to us from the original purchase.

In the event that an exchange is allowed outside the policy requirements, that exchange will be considered final and ineligible for further transaction.

4. Faulty goods

The Box Office is committed to designing and manufacturing the highest quality gift boxes and packaging. However, our boxes are hand made, so occasionally some minor faults can occur. In the event that you should receive an item that is genuinely faulty, you should advise us by email within 7 days from the day you receive your purchase, citing the fault with your items. We can then let you know if we will accept a return and on what conditions, if any.

Upon assessment of the goods and acceptance from The Box Office that your item(s) are genuinely faulty, we will ask you to send the item(s) back to us so that we can process a refund or exchange at our discretion.

Please note, we offer shipping insurance with our freight options and therefore we do not accept returns due to damage caused to goods while in transit. 

5. For general enquiries

Please call us on 1300 269 224
9am to 5.30pm, Monday to friday
Or email us here